Create a group in seconds
- Open Messaging and select the Group button at the top of the sidebar.
- Give your group a name, such as Team Alpha or West Coast Deals.
- Add an optional description so everyone knows what the group is for.
- Search for teammates and select the members you want to include.
- Select Create to open your new group chat.
Tip
Keep group names short and specific. A clear name like Acme Renewal makes it easy to find the right conversation later.
Mention a teammate to get their attention
In a busy group, a direct mention makes sure the right person sees your message.
- In the message box, type the @ symbol.
- Start typing a teammate's name and pick them from the list that appears.
- Finish your message and send it. Their name is highlighted so it stands out.
Manage your group
Open any group and select Members to see who is in the conversation, with a badge marking group admins. Select Settings to make changes.
- Update the details: admins can rename the group and edit its description.
- Add people: bring more teammates into the conversation at any time.
- Remove people: admins can take a member out of the group.
- Leave a group: step away from a conversation whenever you like.
Good to know
Everything that makes direct messages great works in groups too: file sharing, GIFs, emoji, replies, reactions and suggested responses.
How many people can I add to a group?
Add as many teammates as your conversation needs. Search for each person and select them while creating the group, or bring in more later from Settings.
Can I add someone after the group is already created?
Yes. Open the group, go to Settings, and add more teammates at any time so the right people are always in the loop.
How do I make sure a specific person sees my message?
Type the @ symbol, pick their name from the list, and finish your message. Their name is highlighted so your message stands out to them.
Who can change the group name or remove members?
Group admins, marked with a badge in the Members list, can rename the group, edit its description and remove members from the Settings screen.
How do I leave a group I no longer need?
Open the group, go to Settings, and select Leave Group. You can be added back any time if you need to rejoin.