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Bringing customer context into your chats

Pull contact details, AI answers and calendar events straight into your conversation so you act without switching screens.

See contact details without leaving the chat

When you are messaging someone, you can pull up their key details in a side panel, so you always have the full picture in front of you.

  1. Open a direct message.
  2. Select View contact in the conversation header.
  3. A panel opens with the contact's name, role, company and contact details.
  4. Select the email or phone number to start an email or call right away.

Ask the assistant inside a conversation

Need a quick answer or a hand drafting something? Bring the Ultragent assistant straight into your chat by mentioning it in a message.

  1. In any conversation, type @ai followed by your question or request.
  2. Send the message as usual.
  3. Ultragent replies in the conversation, drawing on the context of your work to give a helpful answer.

Tip

Because the assistant understands your sales context, the suggested replies and answers you get are grounded in what matters to your deals.

Turn a message into a meeting

Talking dates and times? Ultragent spots when a message is about scheduling and offers to set up the meeting for you.

  1. Send a message that suggests a meeting, such as a day and time.
  2. When Ultragent detects a meeting, a Confirm event details window appears.
  3. Review and adjust the title, date, time and length.
  4. Select Confirm and Create to add it to your calendars automatically.

Good to know

Confirmed meetings are added to your connected calendars, so a quick chat turns into a booked event without extra steps.

How do I see a contact's details while I am chatting?

Select View contact in the conversation header to open a side panel with their role, company, email and phone number, right beside the chat.

Can I email or call a contact straight from the chat?

Yes. In the contact panel, select their email or phone number to start an email or call right away without switching screens.

How do I ask the assistant a question in a conversation?

Type @ai followed by your question or request and send it. Ultragent replies right inside the chat, using the context of your work to help.

Can a message become a calendar event?

Yes. When you message about scheduling, Ultragent offers a Confirm event details window so you can review the details and add the meeting in a tap.

Where does a confirmed meeting get added?

Confirmed meetings go straight to your connected calendars, so a quick chat about a day and time turns into a booked event automatically.

Start a smarter conversation →